Returns Policy

10.5 Failure to Receive the Goods

If delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs of returning the goods to the depot, our reasonable costs of storage, and our reasonable charge for re-delivering the goods at another time. We may give you the option of collecting the goods from our depot or requesting further delivery attempts (at reasonable charge).

10.6 Delivery Note

All deliveries must be signed for before our carrier / driver will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the delivery note received with your goods, as this will be important if you are returning the goods later.

10.7 Installation

Unless an installation service applies to the goods, you will be responsible for unpacking and installation of any goods.

10.8 Inspection on delivery

When you receive your goods, you should immediately check them for any discrepancies against your initial order, this should include damages, faults, or shortages. Please report any damages or shortages to us by the end of the following day, and any faults within 10 days if not initially known. If no correspondence is received within these time frames, we will consider the goods to have been delivered correctly, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods. Any other claims outside of this period will not be accepted.

10.9 Risk

Risk in the goods shall pass to you on delivery.

10.10 Retention of Title

Title to the goods passes to you on delivery, unless the price or any other amount payable by you is outstanding at delivery, in which case title is retained by us until you have paid in full the price and all other amounts payable under the contract. You agree that we may still sue for the full RRP, notwithstanding that title has not passed. You also agree that your right to possession and use of the goods shall cease if any amount payable by you under the contract becomes overdue, or you enter liquidation or administration, and that we shall be entitled to enter any premises where the goods are kept for the purposes of repossessing them.

11. CANCELLATION RIGHT

11.1 Your right to cancel.

To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 14 days after the day you received the goods. We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods).

11.2 When can I NOT cancel?

You will not be able to cancel if:-

(a) the goods were made to your specifications or are personalised to you.

(b) the goods cannot be returned by reason of their nature (for example you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly.

(c) the goods are software or audio, or video products and you open any seals;

(d) the goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them.

(e) the goods are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value.

(f) you are not able to return the goods with all packaging, contents, documents, and other items supplied with or as part of the goods, including any free gifts; or

(g) you sell, transfer, hire or lend the goods or give ownership of the goods to any other person.

(h) the goods are classified as a food or drink

11.3 How do I cancel?

If you wish to exercise your right to cancel, then you can do this by one of the following methods:-

(a) telephoning us on the telephone number found on our website, with your order reference number to hand.

(b) writing to us at the address found on our website, quoting your order reference number.

(Don't worry if you don't have your order reference number to hand; this won't affect your rights, but it will save time if you can quote it).

11.4 What must I do with the goods?

If you decide to return your goods you must stop using the goods immediately and you must immediately return the goods to us at the address in the United Kingdom, we specify.  We may in our discretion agree or decide to collect the goods from you, or send to you a pre-paid package (for example a jiffy bag) in which to return the goods to us. In such event you must make the goods available on request and promptly return any goods using any such package, or having the goods posted or couriered back to us. If you fail to return the goods to us, we may charge you our direct costs of collecting the goods from you. Until you return the goods to us you must hold the goods and take reasonable care of them, and if you send the goods back to us you must ensure that they are received by us and are not damaged in transit, otherwise your right of cancellation will cease. If you are not able to return the goods in a condition consistent with your having taken reasonable care of them, or with all packaging and other items supplied with the goods, we may charge you for any reduction in value of the goods as a result.

11.5 When do I receive my refund?

If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later, within 30 days of return of the goods to us, less any direct costs in recovering the goods which we are entitled to charge you, and less any other amounts that we are entitled to charge you under this Clause 11. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty, or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.